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No internet connection

Our internet connection is constantly dropping out, it’s not connected at all and myself and others are trying to work from home. I’ve turned it off and on again several times but it’s all green lights. We are paying for the highest speed and service and this is obviously not good enough. Please advise. 

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Re: No internet connection

Hi,

Please send me a PM with your account number and area ref number and and I'll look into this for you.

Thanks Chris





To PM just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: No internet connection

Apologies I don’t know how to PM on here? 

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Re: No internet connection

Hi

Sorry to hear you're having this problem. I work in the field for virgin media and hopefully I can help you. please plug out all ethernets that are connected to the back of your hub. Do a pin reset without connecting back any ethernets and run a speed test. Leave it like this and see if you lose speed


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: No internet connection

Thanks I’m trying that. Currently rebooting. Will let you know what happens.

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Re: No internet connection

Still all green lights unfortunately 

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Re: No internet connection

It’s on thanks for that. May happen again but for now....

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