We installed the Hub 3 in June in modem mode via Asus AC86U, since then our service has been poor and today it ground to a halt. So we have nothing
The Hub when in router reports there's a problem. We only have a yellowish light.
This is part of the readout before the modem died
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Time Priority Description
Attached is message when in router mode
Please help- urgent
Go to Answer
Thanks for quick reply, but as I said we took it out of modem mode already hence the screenshot at the end which is from the hub in router mode
We have spoken to Virgin and they can see us at their end but our hub/cable can't see them.
This is the network test done in router mode (after factory hard reset- same after several attempts and soft ones too)
This is the upstream after we did the first network test above (based on a hard reset) but we still had no Ethernet or Wifi.
We tested in router mode using 2 separate laptops
The light remained yellow- there's no green wifi or Ethernet lights.
We have our old hub 2 and tested that as well (hard and soft resets and with two separate laptops) and we cannot get Ethernet or Wifi either.
This is ping test (as don't have a downstream picture)
Found this answer helpful? Share it!