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No internet connection

We installed the Hub 3 in June in modem mode via Asus AC86U, since then our service has been poor and today it ground to a halt. So we have nothing

The Hub when in router reports there's a problem. We only have a yellowish light.

This is part of the readout before the modem died

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.613615055
2Locked37.610516260
3Locked37.310815697
4Locked37.310515833
5Locked37.611725852
6Locked37.610845877

Network Log

Time Priority Description

02/08/2020 09:27:3noticeDHCP Renew - lease parameters tftp file-
02/08/2020 09:27:3ErrorDHCP REBIND WARNING - Field invalid in response;
02/08/2020 06:24:57ErrorDHCP RENEW sent - No response for 
02/08/2020 06:03:54criticalNo Ranging Response received - T3 time-out;

 

Attached is message when in router mode

2020-08-02 (17).png

 

Please help- urgent

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Re: No internet connection

Unplug the Asus and put the Hub back to router mode. When its settled post up all the data from the upstream/downstream/network logs sections.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: No internet connection

Thanks for quick reply, but as I said we took it out of modem mode already hence the screenshot at the end which is from the hub in router mode 

We have spoken to Virgin and they can see us at their end but our hub/cable can't see them. 

This is the network test done in router mode (after factory hard reset- same after several attempts and soft ones too)

2020-08-02 (10).png

This is the upstream after we did the first network test above (based on a hard reset) but we still had no Ethernet or Wifi.

2020-08-02 (12).png

We tested in router mode using 2 separate laptops 

The light remained yellow- there's no green wifi or Ethernet lights. 

We have our old hub 2 and tested that as well (hard and soft resets and with two separate laptops) and we cannot get Ethernet or Wifi either.

This is ping test (as don't have a downstream picture)

2020-08-02 (16).png

 

 

 

 

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