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No internet connection - tried all help and advice - cannot use freeview or Netflix

I’ve not had internet connection all day. Have followed all troubleshooting tips to no avail. Can not access Freeview or Netflix and test of equipment advises there are no issues 

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Alessandro Volta
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Re: No internet connection - tried all help and advice - cannot use freeview or Netflix

Have you checked for “known network faults”?
As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that might even not yet be listed on the Service Status web page) - that may give you more info.
If nothing shows on there call it in and see what they say when they test your connection and if possible, get a fault reference number.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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