Virgin Media Community

[6feetunder]

Hello all

I have a BT mesh system that I have been using with my virgin super hub 3 as router mode. Been fairly lucky over the years that I haven't had bad wifi  or drop outs... but since christmas, I've been getting regular connection drop outs and decided to explore using the hub as a modem, as so many of you here have done and advised. 

Followed all the required steps, but I have no internet connection, even plugged in directly to the laptop (DHCP mode enabled), and no other ethernet cable plugged in to the hub. I even could not log on to the hub using 192.168.100.0, so I had to reset the hub to be able to access it. The ethernet cable works, as I left the cable plugged in the laptop when I reset the hub, which turned it back to router mode, and I could get internet through the cable (wi-fi turned off). 

It seems to be that I could have a faulty hub? But is there anything else I could try?

[gary_dexter]

The BT Whole Home mesh system has no routing capabilities. They’re basically mesh extenders.

The hub needs to be in Router Mode with the Wifi disabled. 

[6feetunder]

Thanks - how do I go on to disable wi-fi on router mode?

But also, modem mode should work directly on my laptop plugged in?

[gary_dexter]

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@6feetunder wrote:

Thanks - how do I go on to disable wi-fi on router mode?

But also, modem mode should work directly on my laptop plugged in?

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Just login to the hubs admin page and disable the Wifi.

Modem Mode will work with one device only - it will lock itself to the MAC address of whatever device is connected.

[Travis_M]

Hi @6feetunder

Thanks for posting on our community forum!

Have you managed to sort this now following the above advice from the very helpful gary_dexter?

Regards

[6feetunder]

Thank you lots, but I think I have some issues here:

1. I have no internet connection on modem mode, only one ethernet cable plugged in laptop (onto port 1 on the hub). The same cable is fine on router mode.

2. Disabling wireless is not sticky - I haven't measured how long wireless turns back on, but it's at least a couple of hours. 

Many thanks 

[Kain_W]

Hi 6feetunder,

Thank for your responses and welcome back to the community.

Sorry to see you're still facing issues,

From taking a browse into your account I can see that your powers levels are shown to be lower than our spec.

I'll drop you a PM to go through a few details with you.

Cheers,

[6feetunder]

Thank you!