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No internet connection and flashing green light

Stuartmcc55
Joining in

on ‎19-10-2022 21:29

Literally just got my broadband installed yesterday and all was good until today as it cut off  twice then managed to get back on but all of a sudden it dropped speed from 100 to 4 mbs and now it’s showing my WiFi as available but when I click on it it says no internet connection.  The green light at bottom of my hub is constantly flashing. I have checked all connections and rest the hub several times. Can anyone offer any help? I got told it’s intermittent connection issues but now I literally have no internet. 

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎19-10-2022 21:31

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Stuartmcc55
Joining in
In response to Tudor

on ‎19-10-2022 21:59

Thanks I have tried this but no issues in my area. The arrows sign is flashing green whilst the bottom light stays a solid green and then when the arrow sign stops flashing the bottom light flashes green.  

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Tudor
Very Insightful Person
Very Insightful Person
In response to Stuartmcc55

on ‎19-10-2022 23:14

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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