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Aj69
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No internet connection No TV

I have had zero network connection for the past 2 days, flashing green base light, tried reset with no joy. To make matters worse tv service is playing up - get most channels but some are pixelated/ not clear.

have called VM twice and they’ve hung up on me twice.

any ideas anyone?

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Mr-Incognito
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Re: No internet connection No TV

Yeah get a Sky Box, wish I had! 

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Tudor
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Re: No internet connection No TV

Do something about it, don’t just complain!

Phone customer services and report the fault, they are the first point of call for problems. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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sandrawilliams
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Re: No internet connection No TV

There speaks somebody who has not had to call customer services.  Nothing worse than being deliberately fed into a message loop designed to divert you from any human operator and give you the same prerecorded message regardless of what phone number you call.  The only way to get a human to answer is to call from a phone number not currently associated with your virgin account and select the option for cancellations.