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No internet but service status says good?

I have had very slow speeds this morning from both WiFi and Ethernet connection. Virgin service check comes back as good.

this is really not good as I’m working from home. Can anyone help? 

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Re: No internet but service status says good?

I am sorry to hear this can I pm you to get some details 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: No internet but service status says good?

Hi Mart,

I hope you're well. 

Can I first direct you to checking out the diagnostic page to help out with most generic faults? 

The link to this is here: https://www.virginmedia.com/help/broadband

Should this not help at all can I ask you to send me a private message with your account number and postcode and I'll take a look. 

I hope this helps 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: No internet but service status says good?

I'm happy to run a diagnostic for you if you send me a private message, not reply or quick reply, with your account number and area code/ postcode.


Here to help! I'm a technician helping out whilst working from home. Find out more


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