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No internet again. Said they would monitor it, but no feedback.

Joining in

Internet down again. They were meant to be monitoring it. But I’ve had no feedback. Getting fibre in the property in the first place, was a shambles. 
Poor internet speeds throughout the house, even with one of their boosters. 
I’ve had to reset the hub half a dozen times. 
compared to BT, Virgin media not what they claim to be. 


Very Insightful Person
Very Insightful Person

When you say the "Internet" is down again....   do you mean that - or is it just that the wifi connectivity is down again?

That is do you see the "dropouts - poor speeds" at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

What "booster" do you have - or is it really a Pod?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.