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No internet after power cut

Taylorr94
Joining in

No internet after power cut, followed normal reset procedure and tried hard reset on hub 4, still flashing red, I work from home so rely on the internet being on however it is saying I cannot get an engineer out before tomorrow? If that is the case please can someone contact me about cancelling our services, we have had nothing but issues since upgrading with yourselves and moving to the 1gig package, this is the 3rd Hub4 we have had now and this is getting ridiculous.

3 REPLIES 3

Client62
Legend

Often a Hub 4 is a dead as a door nail after a power cut.

Check 0800 561 0061 to see if this is street cabinet outage affecting your street.

jbrennand
Very Insightful Person
Very Insightful Person

Hub4 can be flaky.. try the reset again exactly like this...

Note that a pinhole reset on a Hub3/4/5 can be a bit problematic - so do it (again) EXACTLY this way (not as the VM website says!).

Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible If not – DON’T DO IT !

With the Hub switched "on", and co-ax still connected, push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. The SSID and passwords will revert to those on the sticker too. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub.
You will need to reconnect your devices if you had changed the password, or just change the password back to your preferred one.

See if that sorts it. If not try again and hold the pin for 90 seconds


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Matthew_ML
Forum Team
Forum Team

Hey Taylorr94, thank you for reaching out and I am sorry to hear this. Also a warm welcome to the community.

I have taken a look and everything is look great on our end, is everything working as it should for you? Cheers 

Matt - Forum Team


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