We have had really intermittent connection over the last few days and today it has gone completely. I have checked the local area and there are no reported issues, I've factory reset the box multiple times and no joy.
I can see in the network log a whole bunch of RCS partial service, No Ranging Response, and SYNC Timing Synchronization Failure.
What steps can I take or is this something virgin needs to fix?
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Welcome to our forums and thank you for reaching out with your concerns. I'm sorry that you've been having trouble with your connection.
I've had a look at the backend of your services and haven't been able to identify any issues on the local network or with the service entering your property. Everything is reporting within spec and there doesn't seem to be anything which would have the service impact you've described.
It looks like you previously had an engineer visit booked in for this but since cancelled. Are you still having trouble with your broadband services or does everything now seem resolved?