on 08-12-2023 01:10
Hello I have a problem.
My internet is gone but it does not show any problems in my area on the app. I have no wifi and no broadband in general even with the cable and today is Friday but the earliest date of available technician is next Monday. It is a big problem because I have work to do only in the weekend plus the app is saying that I also may have to pay £25 for the issue to be fixed for some reason. Can you please help and let me know if there is any other alternative for me quicker and without paying extra for something that is not my fault.
Many thanks
on 08-12-2023 08:07
Call the automated number 0800 561 0061 the check for known local faults.
What model of VM Hub do you have and which front panel lights are lit ?