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No internet 3 days

I've had no internet for the past 3 days, ran all checks as advised on website and checked service status for our area. What do I do now? I've only had virgin media for a few weeks. Tried phoning but call ends advising me to look for help on website!

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Alessandro Volta
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Message 2 of 14
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Re: No internet 3 days

It can be difficult diagnosing problems without some basic information.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: No internet 3 days

 Hi Mike, i am having to use my phone as a hotspot ( which i switched off to follow your instruction ) and this is the message i received.

 

Lynnma_0-1599667092102.png

 

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Alessandro Volta
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Re: No internet 3 days

I'm not disbelieving you.

But please supply the information that I asked for.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: No internet 3 days

I would love to supply the information you are asking for however, as my last message when I type the information you gave me into my browser I am left with the screen I sent you a picture of therefore no option to click on anything to give me the information you are asking for. Am I missing something here?

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Alessandro Volta
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Re: No internet 3 days

It sounds like you are typing the 192.168.0.1 into a search engine search bar.

It needs to be typed into the browser URL Bar normally near the top of the browser page.

Internet access is not required...

 

URL-Bar

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 7 of 14
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Re: No internet 3 days

Thanks, for some reason I could not access the page using the browser on the laptop, I've managed to get the info using my phone.

 

Lynnma_0-1599672964538.jpeg

 

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Re: No internet 3 days

Lynnma_0-1599673140309.jpeg

Lynnma_1-1599673168673.jpeg

 

 

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Re: No internet 3 days

Lynnma_0-1599673553842.jpeg

 

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Re: No internet 3 days

Lynnma_0-1599673858869.png

 

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