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No ethernet/LAN but Wifi works fine (New Super Hub 3)

Hello,
On Friday we had an engineer come who replaced our broken modem/router with a Super Hub 3.

Wifi works fine but ethernet doesn't. I've tested it with 5 different ethernet cables and 3 different devices. Nothing.

I've also turned it off (waiting 10 seconds) and on again several times.

I've also reset it several times.

The call centres are closed, and our particular fault is not catered for by either
https://www.virginmedia.com/help/broadband
or
https://virginmedia.com/faults

When the engineer came and installed, LAN worked fine for an hour or so.

Also, the engineer said that with our package (£49/month) we should also be entitled to a free booster. I need this for my work if the LAN isn't working as Wifi doesn't reach my room.

Please help.

Thanks.

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Re: No ethernet/LAN but Wifi works fine (New Super Hub 3)

Hi

Not that it matters, but most of what follows is true.

For range use 2.4GHz for Speed try 5.0 GHz.  The Network Diagnostic tool may actually be of benefit.

If in doubt please ask.

VM welcome.pngFlowChart.png


All is Calm
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Re: No ethernet/LAN but Wifi works fine (New Super Hub 3)

According to your diagram the router is broken.

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