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Bob-ashworth
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Message 1 of 11
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No data service

Keep getting regular notifications of No mobile data service... temporarily switched off by you provider. 

It is very annoying as it says this notifications can't be switched off. 

Phone is a fairly new Samsung A7, software is up to date, I've tried all recommendations give to other users with the same problem.

Had to mute my phone last night... please help

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Message 2 of 11
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Re: No data service

Hi Bob-ashworth,

 

Welcome to our forums and thank you for getting in touch. I'm really sorry that you've been receiving repetitive notifications and have struggled to resolve this.

 

Silly question, have you tried performing a manual network search on your handset?

 

Thanks,

Rachael

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Bob-ashworth
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Message 3 of 11
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Re: No data service

Thanks I will try that.

At the moment it has stopped..... it seems to be worse at the weekends.

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Re: No data service

Glad to hear this has stopped for the moment, if it starts again, please let us know and we will see what we can do to help.

Thanks

Lindsey_C

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Bob-ashworth
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Message 5 of 11
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Re: No data service

The problem has just restarted.... every 5 or 10 minutes.... it's really annoying. 

I've done a manual network search and it shows 4 networks including virgin, which I am on, O2 Vodafone and 3uk, although I'm not sure what should do with that. I am connected to Virgin.

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Message 6 of 11
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Re: No data service

Sorry to hear it's started again. Can you do the manual network search and select either O2, Vodaphone or 3UK, you will get an error stating that you can't connect to this network and will take you off ours. Once this has been done, please re-run the network search and connect to Virgin again.

Please let us know if this helps improve things for you.

Thanks

Lindsey_C

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Bob-ashworth
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Message 7 of 11
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Re: No data service

Ok thanks.

I've done that and I'll wait and see. 🤞

Bob

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Message 8 of 11
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Re: No data service

Let us know how you're getting on with this, we're keen to help if needed. 

Emma_C - Forum Team
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Bob-ashworth
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Message 9 of 11
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Re: No data service

I've had about a week without problem. I am now at home on the wifi and have just started receiving ( 4 in the last 10mins ) no data service notifications again. 

I will try logging in manually into the mobile network again and see if it stops it again.

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Bob-ashworth
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Message 10 of 11
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Re: No data service

Have logged out and logged in again to the Virgin network and I'm still receiving notifications.

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