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sianaiken94
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No data despite payments being up to date

I have been without 4G for well over a week now and data/ network doesn’t work on 3G. Only way I can access the internet is on the WiFi. I’ve tried everything to get it working again I thought my allowances being refreshed might help but it hasn’t. All payments are up to date as I know this can sometimes affect it 

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spgray
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Re: No data despite payments being up to date

have you called customer services to ask them why it's still not working?

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My Broadband Ping - spgray

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sianaiken94
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Re: No data despite payments being up to date

I tried on Friday was on hold for an hour and then got hung up on. Then was referred to an offshore call centre who when I spoke to them was so rude. Put off from trying again unless I can speak to someone in the uk 

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spgray
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Re: No data despite payments being up to date

you should try again

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My Broadband Ping - spgray

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gary_dexter
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Re: No data despite payments being up to date

This should be in the mobile forum.

Have you tried doing a network reset on the phone?


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