Interesting & thanks for your reply
I was told from the leaving team that they had been ordered and would be with me in 48hrs which was a big part of me not leaving. The agreed package included the intelligent wifi pods to ensure I receive even a basic coverage. which was one of the reasons I agreed to stay as without them my wifi is not fit for purpose even with 350 speed.
If I was not given what was promised then I have the right to cancel regardless of whether they are an add on or not as without them I cannot received the wifi that I am paying for.
I am pretty upset that I have been waiting for something that was never going to come, no one on the phones and no web chat . Its really poor .
I have been a customer for 20 years but why pay for a service that is not fit for purpose?
I