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No connection

Joining in

No Internet since avmbout half 1 this morning. Tried reset, hard reset, spoke to CS on the phone who say that everything is showing online yet I can not get a connection in the house at all... no ring alarm, no smart TV, no VM streaming, no phone...

Hub 3 is showing a white light after each reboot but still unable to get a connection.

Even the VM connect app can't see the hub.

Anyone else having similar issues as the CS advice was to give it a couple of hours and see what its like... its had 9 hours and still the same.


Very Insightful Person
Very Insightful Person

Is anything being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

Also can you connect on a laptop or computer when its connected to the Hub directly on ethernet cable (not wifi)?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hey @Morphious01,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you were having this issue with your WIFI connections, can you confirm if this is still ongoing or if you have now been able to go about restoring your connections?



Connect a laptop to the hub via a network cable.

Does the laptop gain internet access via the network cable ?

Login the hub menu at     use the hub password ( not the WI-Fi password ) from the bottom label.

On the first page of the hub menu there is a status page. Is the Internet Online ?

Unable to connect via WiFi or ethernet. The issue has been resolved for now although more work needs to be carried out.

Forum Team (Retired)
Forum Team (Retired)

Hi @Morphious01 


Thanks for posting on our community forum and sorry to hear about the issue with your broadband


How has your connection been since your last post on Sunday?



Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

It has dropped offline a couple of times but has been back on quite quickly. A lot better than when it went off completely.

Okay good to know, please do monitor it over the weekend and if it doesn't improve we will look at running some in depth tests for you. Cheers 

Matt - Forum Team

New around here?