Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No connection

Morphious01
Joining in

on ‎07-09-2023 11:57

No Internet since avmbout half 1 this morning. Tried reset, hard reset, spoke to CS on the phone who say that everything is showing online yet I can not get a connection in the house at all... no ring alarm, no smart TV, no VM streaming, no phone...

Hub 3 is showing a white light after each reboot but still unable to get a connection.

Even the VM connect app can't see the hub.

Anyone else having similar issues as the CS advice was to give it a couple of hours and see what its like... its had 9 hours and still the same.

0 Kudos
7 REPLIES 7

jbrennand
Very Insightful Person
Very Insightful Person

on ‎07-09-2023 14:16

Is anything being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

Also can you connect on a laptop or computer when its connected to the Hub directly on ethernet cable (not wifi)?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Joseph_B
Forum Team
Forum Team

on ‎09-09-2023 15:21

Hey @Morphious01,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you were having this issue with your WIFI connections, can you confirm if this is still ongoing or if you have now been able to go about restoring your connections?

Joe

0 Kudos

Client62
Legend

on ‎09-09-2023 15:49

Connect a laptop to the hub via a network cable.

Does the laptop gain internet access via the network cable ?

Login the hub menu at http://192.168.0.1/     use the hub password ( not the WI-Fi password ) from the bottom label.

On the first page of the hub menu there is a status page. Is the Internet Online ?


0 Kudos

Morphious01
Joining in
In response to Client62

on ‎10-09-2023 22:11

Unable to connect via WiFi or ethernet. The issue has been resolved for now although more work needs to be carried out.

0 Kudos

Travis_M
Forum Team (Retired)
Forum Team (Retired)
In response to Morphious01

on ‎13-09-2023 08:34

Hi @Morphious01 

 

Thanks for posting on our community forum and sorry to hear about the issue with your broadband

 

How has your connection been since your last post on Sunday?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos

Morphious01
Joining in
In response to Travis_M

on ‎13-09-2023 12:32

It has dropped offline a couple of times but has been back on quite quickly. A lot better than when it went off completely.

0 Kudos

Matthew_ML
Forum Team
Forum Team
In response to Morphious01

on ‎15-09-2023 12:37

Okay good to know, please do monitor it over the weekend and if it doesn't improve we will look at running some in depth tests for you. Cheers 

Matt - Forum Team


New around here?

0 Kudos
Top