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No connection

so we phone virgin because the tv dont work around 7 they answer the phone at half 8 an talk about getting someone out to give us another virgin box then phone lines go down at 8 so we can phone again and boom internet and phone gets cut off by these geniuses and no way to contact them for help.

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Re: No connection

Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage", there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in again as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection and if possible, get a fault reference number – the UK call center is still picking up and 08.00 is the best time to call

If there is a known fault there is nothing to be done until they get it fixed.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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