No confirmation

[Jambo26]

Hi,

I placed an order on 22nd November for a broadband QuickStart installation kit and confirmed all pre-contract documents, added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the contract and delivery date. But I haven't received any further confirmation emails so far. The order is apparently being delivered tomorrow but with no confirmations I'm reluctant to believe I will receive it.

Could you please help to check the order status? I would be happy to provide order details privately.

Many thanks. 

[VM-Jon]

Hi @Jambo26 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon