No broadband

[JS1980]

I had virgin broadband installed this morning and it worked for a whole 30 minutes before crashing, several phone calls later and I'm still without it, I have tried to reset the hub but nothing happens, any help would be appreciated.

[jbrennand]

First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If nothing shows on there, try calling it in as a fault - free on 150 (VM line)  or 0345 454 1111 others (national rate). See what they say when they test your connection. If they say it’s a known fault, get a fault reference number.

Or, a VM person should pick this thread up and be able to help but it can take a few days.

[John_GS]

Hi @JS1980 

Thanks for posting and welcome back to the community.

Sorry to hear the internet was not working after your install. Not the ideal start. 

From a system check, I can see we've since sent a technician out who has fixed everything for you.

Please do pop back to the community should you ever need further assistance.

Best wishes.