The wifi light is green and the power light is flashing green. I have turned Hub 3 on and off multiple times, done hard resets (10s and 60s), unplugged and replugged the wall socket wire and broadband wire, and done everything else that the Virgin website instructed.
There is no Virgin outage in my area and I can't get through to the Virgin hotline or online chat...
As well as trying the “check service,” Area status webpage" (link at top right of this forum), have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.