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No broadband in N4

casserced
Up to speed

on ‎09-10-2023 21:41

Despite an updated text ti the contrary,  still no Internet in N4 area 😞 

Outage NOT fixed

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎09-10-2023 21:55

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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casserced
Up to speed
In response to jbrennand

on ‎09-10-2023 22:05

What is annoying is we got an sms about the outage and 3 hours later, one that said great news, it's fixed!

The online service status says all is fine!!! But it cannot a test at the moment.

For the past couple of months now, service has been unreliable and updates as well... 

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Steven_L
Forum Team
Forum Team

on ‎12-10-2023 11:21

Hey casserced,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you had with your connection on Monday, I have looked into this and cannot see any issues with your individual connection or of that in your local area, are you still having issues at the moment?

Kind Regards,

Steven_L

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