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No access to internet from laptop DNS Server not responding

I have not been able to connect my laptop to the internet for over 3 months (no problems prior for almost 2 years) It says DNS server not responding. I cannot connect with ethernet cable either. It is the only device I have and need to connect (my Vodaphone mobile will connect although for test purpose). My laptop will connect to Sky broadband though as a friend took it to their house and tried. I have called customer service team with no success as tests run and told must be issue with my laptop. I spoke to Disconnection team a few days ago and a helpful lady split signal to 2.4ghz and 5, but it still didn't work. So she sent me a new router. I can still not connect my laptop to the internet though (and incidentally my landline no longer works).

I am at a complete loss as to what to do and would rather it can be fixed than have to move elsewhere.

What can I do? (I am not very technical by the way)

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Re: No access to internet from laptop DNS Server not responding

What version of Windows do you run?

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Re: No access to internet from laptop DNS Server not responding

I suggest a network reset to remove and reinstall all your network adapters, and set other networking components back to their original settings.

Start > Settings > Network & Internet > Status > Network reset > Reset now.

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Re: No access to internet from laptop DNS Server not responding

Windows 10

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Re: No access to internet from laptop DNS Server not responding

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Re: No access to internet from laptop DNS Server not responding

I have no ethernet, only ethernet2, and whether I right click on this or WiFi

The IPv4 DNS Servers are different

Is this what you are wondering?

There is also a physical address as well

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Re: No access to internet from laptop DNS Server not responding

I removed my physical address on purpose!

Could you share what the DNS servers are set to and what IP address/es and default gateway you have?

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Re: No access to internet from laptop DNS Server not responding

Thank you I will try

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Re: No access to internet from laptop DNS Server not responding

You don't need to screenshot, just typing it in here is fine.

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