Virgin Media Community

[CarlaG]

Your phone lines say no issues in the WF12 area,

your site says this:

 so which is it? Because I can’t go on net flix or use my phone WiFi, can’t do anything. 
sad that having issues already and I’ve not even been with your for a month yet. 

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page

[CarlaG]

I literally said in the post above, your phone line said no issues. 
so what’s going on please?

[Adduxi · Accepted solution]

It is not "my" phone line.  This is a Community support and most of the replies will be from non VM employees.  We do try our best to assist 😉

It will be a day or two before a VM Mod will reply in most cases.

If you need is urgent, then I suggest you just keep ringing VM.

[CarlaG]

My apologies I did think you were a VM employee. Thanks for the replies

[Adduxi]

No apology needed.  🙂

[John_GS]

Hi @CarlaG 

Thanks for posting and welcome to the community.

Apologies for the WiFi issue. I have checked the system and you were affected by a fault which is now fixed. 

I hope this means everything has been resolved, do pop back if you ever need anything.

Best wishes,