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Uknick
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No WiFi

Can somebody from virgin please help due to customer service being useless over the phone 

My problem is I got my package delivered on the 1/2/21 was all find then on the 5th Feb all wifi stopped working and still not working I've rang customer service over 100 times just to be told to try the usual stuff tried all the usual and still no WiFi I'm on the 350meg package but it's turned out to be crap

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legacy1
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Alessandro Volta
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Message 2 of 25
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Re: No WiFi

Better to get your own wireless router with 1Gb ports and use the hub in modem mode.

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Uknick
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Message 3 of 25
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Re: No WiFi

Hi how do I use these test 

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Timmatt
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Message 4 of 25
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Re: No WiFi

i feel your pain on the wifi issues.

So you have had no wifi since feb? When you are on the router and run the diagnostic, what does it show?

What actually is the issue? no wifi showing? unable to join? joined but no internet? (i assume wired is working?

 

 

gary_dexter
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Alessandro Volta
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Message 5 of 25
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Re: No WiFi

Does a wired connection work?


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Uknick
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Message 6 of 25
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Re: No WiFi

Correct wired works but WiFi says connected with no Internet 

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gary_dexter
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Alessandro Volta
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Message 7 of 25
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Re: No WiFi


@Uknick wrote:

Correct wired works but WiFi says connected with no Internet 


On all devices? Or just one?


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Uknick
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Message 8 of 25
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Re: No WiFi

Wired works but everything else uses WiFi 

The WiFi connects but with no Internet 

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Timmatt
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Message 9 of 25
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Re: No WiFi

Ah ok. 

Is that from all devices? TV ? Laptop etc? 

I dont suppose you are using an extender are you? and have you renamed the channels at all? 

I assume you've done a factory reset and all that gubins.

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Uknick
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Message 10 of 25
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Re: No WiFi

On all devices now at first it was just my firestick and tablet now nothing works with wifi

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