on 18-05-2021 17:38
My wifi doesn’t work upstairs in my house for phone and iPad. But Xbox works. It’s seems to be worse in one particular room. What can I do? Thanks
Answered! Go to Answer
18-05-2021 17:40 - edited 18-05-2021 17:41
Use the VM connect app and if it shows a wifi blackspot you can order wifi pods via the app. However I believe these are out of stock at the moment.
Or you could invest in your own decent Mesh system for wifi, something like the Deco M5 range.
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18-05-2021 17:40 - edited 18-05-2021 17:41
Use the VM connect app and if it shows a wifi blackspot you can order wifi pods via the app. However I believe these are out of stock at the moment.
Or you could invest in your own decent Mesh system for wifi, something like the Deco M5 range.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-05-2021 17:41
Thank you will look now
on 20-05-2021 17:47
Hi @Fayjoe1
Thanks for posting on our community forum!
How did you get on with using our connect app?
Regards
20-05-2021 18:09 - edited 20-05-2021 18:10
Hi I used the app in every room but even when I can see on my phone I only have one bar of WiFi (and it went to 4G so no WiFi) the app still says it’s great! Tried calling virgin but couldn’t get through. Any other suggestions please? There is definitely no WiFi I one room and the rest of upstairs is intermittent. Thanks
on 20-05-2021 18:48
Hi @Fayjoe1
How is the connection via ethernet - do you experience intermittent connection via this way?
Regards
on 20-05-2021 19:11
Sorry I am not very good with this type of thing, how would I check this? Thank you
on 20-05-2021 19:21
Connect a compatible device by Ethernet cable to the hub
on 12-10-2021 13:44
I have a similar problem. Much as I would love to follow your advice and use VM Connect, it appears that it has stopped working earlier this month and Virdin Media seem to be in no rush to do anything about it, other than to block downloads. Any other suggestions would be welcome. Thanks, Jim.
on 14-10-2021 14:45
Hi Jim,
Thanks for your post and welcome to the Community Forums. Have you tried removing then re-installing the app. What error message are you getting? For your wifi issues you are welcome to try our wifi pods here: https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-new
Cheers,
Corey C