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Fayjoe1
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No WiFi upstairs

My wifi doesn’t work upstairs in my house for phone and iPad. But Xbox works. It’s seems to be worse in one particular room. What can I do? Thanks 

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Adduxi
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Re: No WiFi upstairs

Use the VM connect app and if it shows a wifi blackspot you can order wifi pods via the app.  However I believe these are out of stock at the moment.

Or you could invest in your own decent Mesh system for wifi, something like the Deco M5 range.

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Fayjoe1
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Re: No WiFi upstairs

Thank you will look now

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Travis_M
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Re: No WiFi upstairs

Hi @Fayjoe1

 

Thanks for posting on our community forum!

 

How did you get on with using our connect app?

 

Regards

Travis_M
Forum Team



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Fayjoe1
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Re: No WiFi upstairs

Hi I used the app in every room but even when I can see on my phone I only have one bar of WiFi (and it went to 4G so no WiFi) the app still says it’s great! Tried calling virgin but couldn’t get through. Any other suggestions please? There is definitely no WiFi I one room and the rest of upstairs is intermittent. Thanks 

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Travis_M
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Re: No WiFi upstairs

Hi @Fayjoe1

 

How is the connection via ethernet - do you experience intermittent connection via this way?

 

Regards

Travis_M
Forum Team



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Fayjoe1
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Re: No WiFi upstairs

Sorry I am not very good with this type of thing, how would I check this? Thank you

 

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gary_dexter
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Re: No WiFi upstairs

Connect a compatible device by Ethernet cable to the hub 


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Reidy1987
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Re: No WiFi upstairs

I have a similar problem. Much as I would love to follow your advice and use VM Connect, it appears that it has stopped working earlier this month and Virdin Media seem to be in no rush to do anything about it, other than to block downloads. Any other suggestions would be welcome. Thanks, Jim.

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Corey_C
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Re: No WiFi upstairs

Hi Jim,

 

Thanks for your post and welcome to the Community Forums. Have you tried removing then re-installing the app. What error message are you getting?  For your wifi issues you are welcome to try our wifi pods here: https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-new

 

Cheers,

Corey C

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