I have gone through all the steps online both on my own and over the phone with the person who signed me up to the service, I have had no WiFi for over 24 hours and I cannot get through to book an engineer. We believe there is an issue with the line. What do I do
I called VM today because my broadband has been out since Friday 6pm, the kind representative told me that there is mass outage that started on April 17th around 5pm and the fix ETA is April 24th 9am. She told me the ETA is long and is affecting multiple areas due to an issue with a wire underground and it's going to take them some time to figure where exactly the issue is on that wire. She told me the outage is effecting multiple areas but should not cause complete outage like I have but instead should cause slow broadband and intermittent connection loss. I also phone a family member who lives about ~70 miles from me and they got a message with pretty much same story but their broadband is fine but they get intermittent connection loss. The representative also told me that people effected by the outage will have a reduction on the next bill so at least that's a positive.
She didn't provide a fault number she told me that she will send me an email regarding the outage and that she will sigh me up for text messages that will provide updates regarding the outage. I still haven't received anything, if the email contains the fault number, I will post it when I get it. She told me that the reduction will be automatic, she didn't mention anything about a fault number, I don't plan to call again unless I don't get the email because I spent 3 hours in a queue to get connected last time I talked to her, most likely due to the coronovirus.
Sounds more like they just wanted to get you off the phone.
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