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No WiFi for 2 days. Poor customer service

It keeps saying WiFi is working in my area but IT IS NOT! Every time I call (painful) customer service they say it’s nearly fixed. It hasn’t been. Diabolical service.

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Re: No WiFi for 2 days. Poor customer service

That may be so, but this is a help forum, and we (mostly other VM customers) will need more information to try and assist you.

What model of hub?

Any lights flickering or indications from it?

Do you have any devices that you can connect to the hub with a network cable, and if so, do you have internet access then?  If you don't have a desktop computer then most laptops and netbooks have a suitable ethernet connection port, and a standard ethernet cable is about five quid from the likes of Screwfix, or half the price online. 

Download a wifi analyzer app to your phone, is that detecting any network from your hub?

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