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Eve21
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No WI-FI - 2 week service outage

I’ve not had WI-FI for a week. Apparently there has been an outage since the 10th June in my area and mine went on the 15th. Was told it would be fixed at 9 this morning but hasn’t and the updates haven’t been helpful - the same generic “our engineers are working on it”…two weeks??

Working from home so this is such a pain - especially for the amount I pay!

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Ayisha_B
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Re: No WI-FI - 2 week service outage

Hi  @Eve21,

 

Welcome to our Community Forums and thanks for posting.

 

I am sorry to hear this. Unfortunately, I have been unable to locate your account using your forum info so I will pop you a PM now so we can grab some details and take a closer look into this for you.

 

Speak soon!

Ayisha_B
Forum Team



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Ayisha_B
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Re: No WI-FI - 2 week service outage

Thank you for providing the details as requested via PM @Eve21

 

I have taken a look at your account and can you are currently impacted by a SNR outage. This has been raised under Fault Reference Number F009086118 and the estimated time of fix is now showing as 29/06/2021 09:00:00.

 

We are working as hard as we can to fix this, however due to the complexities of the issue its taking us a little longer than normal.

 

Thank you for your continued patience. 

Ayisha_B
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