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Pmp4
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No TV or Broadband for 3 Days

So I have had no internet or tv now for 3 days. Orange light flashing on my V6 box. Green light flashing on my router. It came back briefly yesterday and then went again.

I rang faults and was asked if I had received a card through my door about this. I hadn’t. Was then told it was an area fault and would be fixed by lunchtime Friday. Nothing showing on the Service Status page though.

this happened last week for a couple of days and I was overcharged and had to dig out my contract to prove that I was due a discount until 2020. All in all this is not good service. 

Do VM offer compensation for lack of service?

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jbrennand
Alessandro Volta
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Re: No TV or Broadband for 3 Days

Yes - supposedly "automatic" but I believe you do have to call it in and report total loss of service so that they can start the clock.
https://www.virginmedia.com/help/automatic-compensation

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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