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No Support, Internet down

Dodgy. Internet not working. Can’t call and you’re told to go online ( how? When we don’t have Internet ? )

can’t email as we are told it’s not possible 

or can message service we are sent to. It’s comes back saying ‘something is up with our message service .. please try again later ) 

A couple days now. Is this happening to Anyone else? ? 

any advice how to make contact with this virgin provider? 

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Alessandro Volta
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Re: No Support, Internet down

What does the service status page show?


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Re: No Support, Internet down

I am exactly the same, had no TV signal in nearly 2 weeks and no Internet today, tried contacting last 3 days....no luck!

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Re: No Support, Internet down

Thank You. Says we are trying to work it out for you. Test yesterday when down since the morning, it continued to say it’s fine. This evening, says this. As well as try all the usual .. 

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Re: No Support, Internet down

I am in the same boat. No option but to wait 5 - 7 days on here for assistance.

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My Broadband Ping - 24hr monitor