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No Router - No account number

Joining in

I have recently purchased a M250 Router package for my first house.   The Delivery date was set to 19/08/23.  

I have still not received any confirmation, or delivery instructions as to where the router is. I have tried to get in contact with Virgin, however the automated system requires an account number which i i don't have as the sections on the pre contract paperwork has no account number on it.


Very disappointing, as i needed the router for business Monday morning !


Problem sorter

Hi @SamuelHeath93 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more