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steverawsthorn
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No Ranging Response received

Have had virgin for many years now. Am now getting critical network issues every day. No Ranging Response received - T3 time-out. At least everyday!

 

 

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jbrennand
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Re: No Ranging Response received

Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also
If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.




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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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steverawsthorn
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Re: No Ranging Response received

No thats not the issue. No service issues either. No network faults. Test connection runs fine.

Ranging responses plus DHCP renew warnings. Get too many drop outs and i have a wired connection. 

05/02/2021 08:05:41noticeLAN login Success;CM-MAC=******;CMTS-MAC=:******;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 23:50:20criticalNo Ranging Response received - T3 time-out;CM-MAC=******CMTS-MAC=0******;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 20:43:0noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 20:43:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;

 

I think its power levels on the tap but dont want to spend even more time on support call running through the scripts they have to tell me i have another problem. I gave up on a call after 45 minutes.

The call centre is not the best in the word!

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