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bhaskarsamani
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No Ranging Response received - hub 3

19/07/2021 18:29:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Because of that, all connections, including my computer witch is not connected by WIFI, stop working, i have no idea why it happened again after virgin media came and had a look and i through they sorted it out  

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13230000003.536256 qam24
2203000000435256 qam9
32110000003.935256 qam10
42190000003.535256 qam11
52270000002.735256 qam12
6235000000235256 qam13
72430000002.535256 qam14
8251000000335256 qam15
92590000003.235256 qam16
102670000003.435256 qam17
112750000003.236256 qam18
122830000002.736256 qam19
132910000002.736256 qam20
142990000003.236256 qam21
153070000003.236256 qam22
16315000000336256 qam23
173310000003.536256 qam25
183710000003.236256 qam26
193790000003.236256 qam27
203870000003.536256 qam28
213950000003.536256 qam29
224030000003.236256 qam30
234110000003.236256 qam31
244190000003.236256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.380
2Locked35.5650
3Locked35.5530
4Locked35.5440
5Locked351260
6Locked35920
7Locked351020
8Locked35.5210
9Locked35.7160
10Locked35.790
11Locked36.380
12Locked36.300
13Locked36.390
14Locked36.3130
15Locked36.3180
16Locked36.3180
17Locked36.610
18Locked36.610
19Locked36.660
20Locked36.350
21Locked36.360
22Locked36.670
23Locked36.660
24Locked36.6100
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620000038.8512064 qam1
23260000038512064 qam3
33940000038.3512064 qam2
42580000038.3512064 qam4



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010
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bhaskarsamani
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Message 2 of 9
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Re: No Ranging Response received - hub 3

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lotharmat
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Re: No Ranging Response received - hub 3

Stats look fine - power levels and SNR within range.

How often are these disconnects happening?

I can't see anything in the stats that would indicate a problem - but that doesn't mean there isn't! VM would need to take a closer look!



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Hub 3 - Modem Mode - TP-Link Archer C7

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bhaskarsamani
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Re: No Ranging Response received - hub 3

I use my connection for online gaming, even if its once every 3 days, I don't want to worry about me all of a sudden losing connection to my online gaming

This isn't a Wi-Fi problem, it knocks our all of my connections when it happens. Even the computer witch isn't connected by WiFi

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bhaskarsamani
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Re: No Ranging Response received - hub 3

Time Priority Description

19/07/2021 18:29:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 13:02:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 08:59:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 09:56:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 01:02:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2021 20:16:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2021 13:02:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 09:42:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 08:23:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 01:34:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 16:41:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:08:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 14:14:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 16:55:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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bhaskarsamani
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Re: No Ranging Response received - hub 3

just called virgin media, good news i spoke to someone in the UK, someone from virgin is coming Thursday morning to look at it again 

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lotharmat
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Re: No Ranging Response received - hub 3

Brilliant - Keep us posted!



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Hub 3 - Modem Mode - TP-Link Archer C7

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bhaskarsamani
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Re: No Ranging Response received - hub 3

i did manage yesterday on myvirgin media to change the appointment to today, they came, he changed some settings, changed the galvanic isolator
i hope it doesn't happen again 

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Zach_R
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Re: No Ranging Response received - hub 3

Hi @bhaskarsamani,

I am really sorry to hear that you've been facing these connection issues lately, but I'm glad to hear that we've been able to get an engineer out to resolve these issues for you.

If you have any further queries or concerns in the future, please don't hesitate to reach out.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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