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pobrien31
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No Ranging Response received - T3 time-out

The network log on my hub 3 only goes back to 23/05/2021, but has been reporting various issues.

critical No Ranging Response received - T3 time-out
Error DHCP RENEW WARNING - Field invalid in response v4

Just wondering if this related to the poor wifi signal through the house?

I would be grateful if someone could advise please.
If more information is required then please let me know.

Thanks.

Paddy O'Brien.

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DavidJWalker
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Re: No Ranging Response received - T3 time-out

depends on how old the house is if its bricks and your router is low you will not get alot of wifi if you put the router higher in the middle of the house you maybe get better wifi signal on the bottom floor of the house and no t3 time-out is not to your wifi signal.

you can get poe switches around the house and use a Ubiquiti Networks UAP-AC-LITE WLAN space them out and you can link them all togather to use same wifi user and passwords and just switch off wifi on the router this is ideal on big house's 3 bedroom or 4 bedrooms.

use cat 7 outside wire with sockets to have wired internet upstairs you can use 2 networks switches togather on same floor just make sure they are (POE) so you can power the network via the internet don't need plugs near them they can be costly to get better wifi as long you set them up right frist go and copy the settings on them all it will jump to the near wifi set up this is ideal in brick up walls inside the router wifi is not strong siganls they go in umbrella set up the wifi goes down alot of people do not know this i have 100% signal within 10ft of the router thats with the router near the top end of the wall on each side of the wall

My Broadband Ping - Virgin Media 350MB


Using Ultimate Oomph bundle

Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others
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jpeg1
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Re: No Ranging Response received - T3 time-out

How many T3 timeouts does it show over that period? It would help if you posted the logs here.

The timeouts affect the broadband connection, not directly the WiFi.  But if the broadband is slow then the WiFi will follow.

Post all the logs, as text not screenshots.

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Serena_C
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Re: No Ranging Response received - T3 time-out

Hi @pobrien31

 

Thank you for making a post regarding the issues reported on your network log.

 

Are you able to post the full network logs as a response on here so we can see what errors are occuring?

 

Regarding your WiFi coverage around the house, I've taken a look at your account and can see that a device is located too close to the Hub. This could be affecting the overall performance of your WiFi. Are you able to move the device closest to your Hub slightly further away and let me know if that improves things.

 

As you have a Hub 3, have you downloaded our Connect App virg.in/connectapp to scan for black spots in your home and order an Intelligent WiFi Pod to improve signal?

 

Best wishes,

 

Serena

pobrien31
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Re: No Ranging Response received - T3 time-out

Hi Serena,

Apologies for the late response.

Network log as requested:

20/07/2021 08:20:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 02:57:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 01:11:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 14:57:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 08:51:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 02:57:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 09:46:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 09:46:44Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 09:46:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 09:46:39criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 09:46:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 09:46:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 09:46:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 20:34:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 20:48:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 12:52:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 20:20:56ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 13:36:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 20:20:56ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 22:44:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Zoie_P
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Re: No Ranging Response received - T3 time-out

Hi Pobrien, 

Thanks for your reply and your network log, I have checked your account and everything is fine, I have checked your power levels and all is fine.

Could you set up a BQM graph so we can see if there are any dropouts?

You can do so here.

Zoie

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pobrien31
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Re: No Ranging Response received - T3 time-out

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/a4e1a84fc4df0cc5fd4403748a3bc2a878d83e8a"><img alt="My Broadband Ping - POBRIENVM" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/a4e1a84fc4df0cc5fd4403748a3bc2a878d83e8a.png" /></a>
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Zoie_P
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Re: No Ranging Response received - T3 time-out

 

Thanks, Pobrien31,

Please keep this running for 48 hours so we can get a reading as to what is going on 

Zoie

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pobrien31
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Re: No Ranging Response received - T3 time-out

Screenshot_1.png

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jbrennand
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Re: No Ranging Response received - T3 time-out

I can see the image now.

The BQM all looks good apart from ~01.30-03.30 - did you have it switched off then? Or perhaps VM were doing some network changes at that time - its their "favourite" time to do it.

What do the Logs say for that period?


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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