I've just moved to Virgin broadband and I am experiencing wifi drop out in certain rooms in the house. Having checked on the forums and looked at my network log and I can see that there are a number of error messages stating "No Ranging Response received - T3 time-out". Please could someone check my logs below and let me know what I need to do? The drop outs are happening more frequently than the log would seem to indicate. I have checked the cables and turned the router on and off (numerous occasions).
Both my wife and I are working from home and this issue is beginning to be a real problem with our online working.
Logs are posted below:
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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I am so sorry to hear that you're having these problems with your broadband services recently.
Along with providing your network logs, I can also see that you've mentioned turning the router off and back on again on multiple occasions. May I ask if you've also performed a factory reset of the router yet? If not, can you give this a go and let us know if you see any improvements off the back of it?
Thanks for the response. I haven't done a factory reset (only had the hub up and running for less than a month) but I will try and see what happens. Is it usual to have to perform such a reset? I have just switched to you from Sky (none fibre) where in the last ten years I have never had to reset their router.
I've checked the log again today and there does not appear to be any new notifications. However the internet has been very patchy today particularly on the second floor of the house (the router is on the first floor) which has been causing problems for my wife and her work. I have checked with the Virgin Media app and the quality of signal fluctuates from great to no signal at all. Also we have a number of Echo Dots in the house which are losing connection with the router on a daily basis and have to be reconnected manually each time.
As requested please find attached the link to the Broadband Quality Monitor as requested: