Been having problems for with internet for awhile now; connection dropping for short periods of time or going completely for hours on end, or if lucky, a reset of the hub device. Logs will consistently show T3 time-outs. Network log, downstream and upstream info below.
Hi, it's both wired and wireless. We're using the hub in modem mode with a third party router because using the hub as a router was completely unstable unable to get wired access for long periods of time, ip conflicts and very limited wireless coverage. Tried resolving the issues via customer support, but had absolutely no reasonable help. or resolution.
Do not think a new hub would alter those stats. My reading of the figures is that the upstream is right at the top of the permitted range and one of this downstream channel has had a large number of Post (uncorrectable) error. If would suspect noise ingress.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
That's my son's reading as well. He thinks there's a problem between the cable box and the house, but have never been able to get Virgin Media help line to accept there's a problem and send an engineer out.
What private message would that be. The last one was to say that you had sent a new hub out and didn't seem to require a response. Hub hasn't been fitted yet as we will require assistance due to disability and I haven't found anyone who can help yet.
Sorry I wasn't aware of any disability when I sent the replacement router for you.
I'll pop you over another private message so we can pass security and then I can note this on the account for future reference and we can send you out an engineer if you're unable to replace the hub yourself.
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