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No Ranging Response received - T3 time-out - Hub3

Have to reset Hub3 in modem mode as I lose all internet:

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14750000005.540256 qam9
24830000005.338256 qam10
34910000005.540256 qam11
44990000005.940256 qam12
55070000005.438256 qam13
65150000004.938256 qam14
75230000005.940256 qam15
8531000000540256 qam16
95390000003.940256 qam17
105470000004.838256 qam18
115550000004.140256 qam19
125630000004.540256 qam20
135710000004.940256 qam21
145790000003.238256 qam22
155870000003.740256 qam23
16595000000338256 qam24
176350000004.138256 qam25
186430000003.938256 qam26
196510000003.538256 qam27
20659000000338256 qam28
216670000002.938256 qam29
226750000004.138256 qam30
236830000003.538256 qam31
246910000002.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.370
2Locked38.900
3Locked40.960
4Locked40.340
5Locked38.900
6Locked38.900
7Locked40.360
8Locked40.350
9Locked40.300
10Locked38.960
11Locked40.300
12Locked40.350
13Locked40.300
14Locked38.9110
15Locked40.360
16Locked38.900
17Locked38.900
18Locked38.950
19Locked38.930
20Locked38.900
21Locked38.900
22Locked38.9120
23Locked38.950
24Locked38.950

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000035.3512064 qam3
22580000034.8512064 qam4
34620000036512064 qam1
43940000036512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

0

 

criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: No Ranging Response received - T3 time-out - Hub3

Hub stats look ok. One T3 timeout is nothing to be concerned about - so - can you post up all of the data from the logs.

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” (as per instructions on the TB website) when you have the first 24h period.

https://www.thinkbroadband.com/broadband/monitoring/quality


--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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