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ankehuber
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No Ranging Response, RCS Partial Service, and lots of dropped connections

Hello,

I am in Area 31 (Harpenden). These past few days I've been suffering huge latency, disconnections, and many errors showing in the error reports of No Ranging Response and RCS Partial Service.

ThinkBroadband BQM.

Is it possible to run a health check on me or anything that could help? 

If it helps I've been suffering a bit ever since another user was added to our brown box on the apartment's wall.

Posting my router's status below:

Standard specification compliant: DOCSIS 3.0
Hardware version: 10
Software version: 9.1.1912.302
Cable MAC address:
Cable modem serial number: AAAP53432104
System up time: 0 days 11h:7m:20s
Network access: Allowed

 

Time Priority Description

19/02/2021 11:04:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 10:55:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 10:35:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 10:28:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 10:11:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 09:02:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 07:59:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 07:58:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 00:16:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 20:42:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 20:39:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 13:56:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 13:43:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 12:38:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 12:28:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 11:00:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 11:00:31criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 11:00:31criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 09:14:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 00:30:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;



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ankehuber
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Re: No Ranging Response, RCS Partial Service, and lots of dropped connections

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14990000006.538256 qam12
24110000006.538256 qam1
34190000006.938256 qam2
44270000006.638256 qam3
54350000006.538256 qam4
64430000006.538256 qam5
74510000006.938256 qam6
84590000007.138256 qam7
94670000007.340256 qam8
104750000007.138256 qam9
114830000006.938256 qam10
124910000006.638256 qam11
135070000006.540256 qam13
145150000006.638256 qam14
155230000006.938256 qam15
16531000000738256 qam16
17539000000738256 qam17
185470000006.840256 qam18
195550000006.638256 qam19
205630000006.638256 qam20
215710000006.938256 qam21
22579000000740256 qam22
235870000007.638256 qam23
24595000000838256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.95673
2Locked38.9278360
3Locked38.9224270
4Locked38.6173118
5Locked38.910356
6Locked38.98248
7Locked38.970194
8Locked38.964160
9Locked40.344126
10Locked38.679100
11Locked38.98796
12Locked38.978109
13Locked40.34332
14Locked38.93172
15Locked38.93072
16Locked38.92491
17Locked38.92369
18Locked40.32488
19Locked38.93585
20Locked38.625166
21Locked38.92459
22Locked40.310154
23Locked38.92973
24Locked38.91260

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260026351512064 qam3
24620000051512064 qam1
33940000451512064 qam2
42580002352512016 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0020
3ATDMA0090
4ATDMA0060

 

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm



Primary Downstream Service Flow

SFID41620
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID41619
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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conman33158
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Re: No Ranging Response, RCS Partial Service, and lots of dropped connections

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260026351512064 qam3
24620000051512064 qam1
33940000451512064 qam2
42580002352512016 qam4

 

Your upload power levels are maxed out and one of your streams is on the wrong modulation. You will need an engineer visit to put this right. Best to ring VM on or just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, but this will typically be between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
ankehuber
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Re: No Ranging Response, RCS Partial Service, and lots of dropped connections

Thank you for the quick reply, good to know there's an error if you know what I mean. From previous posts I've learnt that it's better to wait here for someone. There is a good community here to help book things like that.

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conman33158
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Re: No Ranging Response, RCS Partial Service, and lots of dropped connections

If you want to wait for a Virgin staff member to pick it up, try not to bump the thread as this will throw you further down the list 🙂

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158