Virgin Media Community

[ankehuber]

Hello,

I am in Area 31 (Harpenden). These past few days I've been suffering huge latency, disconnections, and many errors showing in the error reports of No Ranging Response and RCS Partial Service.

ThinkBroadband BQM.

Is it possible to run a health check on me or anything that could help? 

If it helps I've been suffering a bit ever since another user was added to our brown box on the apartment's wall.

Posting my router's status below:

Standard specification compliant	: DOCSIS 3.0
Hardware version	: 10
Software version	: 9.1.1912.302
Cable MAC address	:
Cable modem serial number	: AAAP53432104
System up time	: 0 days 11h:7m:20s
Network access	: Allowed

Time Priority Description

19/02/2021 11:04:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 10:55:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 10:35:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 10:28:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 10:11:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 09:02:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 07:59:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 07:58:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 00:16:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 20:42:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 20:39:2	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 13:56:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 13:43:29	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 12:38:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 12:28:17	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 11:00:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 11:00:31	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 11:00:31	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 09:14:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 00:30:4	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[ankehuber]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	499000000	6.5	38	256 qam	12
2	411000000	6.5	38	256 qam	1
3	419000000	6.9	38	256 qam	2
4	427000000	6.6	38	256 qam	3
5	435000000	6.5	38	256 qam	4
6	443000000	6.5	38	256 qam	5
7	451000000	6.9	38	256 qam	6
8	459000000	7.1	38	256 qam	7
9	467000000	7.3	40	256 qam	8
10	475000000	7.1	38	256 qam	9
11	483000000	6.9	38	256 qam	10
12	491000000	6.6	38	256 qam	11
13	507000000	6.5	40	256 qam	13
14	515000000	6.6	38	256 qam	14
15	523000000	6.9	38	256 qam	15
16	531000000	7	38	256 qam	16
17	539000000	7	38	256 qam	17
18	547000000	6.8	40	256 qam	18
19	555000000	6.6	38	256 qam	19
20	563000000	6.6	38	256 qam	20
21	571000000	6.9	38	256 qam	21
22	579000000	7	40	256 qam	22
23	587000000	7.6	38	256 qam	23
24	595000000	8	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	56	73
2	Locked	38.9	278	360
3	Locked	38.9	224	270
4	Locked	38.6	173	118
5	Locked	38.9	103	56
6	Locked	38.9	82	48
7	Locked	38.9	70	194
8	Locked	38.9	64	160
9	Locked	40.3	44	126
10	Locked	38.6	79	100
11	Locked	38.9	87	96
12	Locked	38.9	78	109
13	Locked	40.3	43	32
14	Locked	38.9	31	72
15	Locked	38.9	30	72
16	Locked	38.9	24	91
17	Locked	38.9	23	69
18	Locked	40.3	24	88
19	Locked	38.9	35	85
20	Locked	38.6	25	166
21	Locked	38.9	24	59
22	Locked	40.3	10	154
23	Locked	38.9	29	73
24	Locked	38.9	12	60

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600263	51	5120	64 qam	3
2	46200000	51	5120	64 qam	1
3	39400004	51	5120	64 qam	2
4	25800023	52	5120	16 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	9	0
4	ATDMA	0	0	6	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062-b.cm

Primary Downstream Service Flow

SFID	41620
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	41619
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[conman33158]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600263	51	5120	64 qam	3
2	46200000	51	5120	64 qam	1
3	39400004	51	5120	64 qam	2
4	25800023	52	5120	16 qam	4

Your upload power levels are maxed out and one of your streams is on the wrong modulation. You will need an engineer visit to put this right. Best to ring VM on or just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, but this will typically be between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.

[ankehuber]

Thank you for the quick reply, good to know there's an error if you know what I mean. From previous posts I've learnt that it's better to wait here for someone. There is a good community here to help book things like that.

[conman33158]

If you want to wait for a Virgin staff member to pick it up, try not to bump the thread as this will throw you further down the list 🙂