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No Internet!

Tuning in

Our box is on organge and we have nothing ! 


Very Insightful Person
Very Insightful Person

If its a Hub3 - ignore the orange light it signifies nothing but a fading LED.

Is if flashing ?  Do you have connectivity on an ethernet cable connected device ?  Can you test that?


First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate.

 If nothing shows on there, try calling it in as a fault - free on 150 (VM line)  or 0345 454 1111 others (national rate). See what they say when they test your connection. If they say it’s a known fault, get a fault reference number.
Or, a VM person should pick this thread up and be able to help but it can take a few days.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi Hunter5,

Thanks for your post - we're sorry for our delayed response and for the broadband issues you've been facing.

I can see you've been able to speak with our team on a few occasions since posting. Is there anything else we can still help you with?

Let us know