Hi Gavla50, thanks for posting and welcome back to our community.
Sorry to see that you're having internet connection issues and for any inconvenience it may be causing your household. Have you checked for any issues in your area here? You can also book a technician via that link if needed. Alternatively, you can call our service status telephone number on 0800 561 0061. Because the number gives a more localised response, it can very often give a different response to the weblink. As you've reached out to us, I can confirm that we've checked our systems from our side and that there is a fault in your area that is impacting your service levels. The current estimated fix date is 6th February at 11:10am.