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Mishmosh1
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No Internet

We’ve recently just had our router installed but we’re getting what we expected. 

Our Internet shows up as connectable but when we connect a device, the internet disappears. We also have an access denied message on the router (19.168.0.1) on the control panel. 

It doesn’t matter what device I use on the router, nothing seems to stay connected. It always disconnects. 

Devices we’ve tried to connect are:

Playstation 5, Xbox Series X, laptop, Smart TVs, Nintendo Switch & Apple iPhones. 

Things we’ve tried:

  • We have tried resetting the router
  • Restarting the router. 
  • Unplugging the power supply and turning it back on. 
  • Flicking off the switch on the router and turning it back on. 
  • Separating the 2.4Ghz & 5Ghz bands. 
    We have also checked the coax cables, they’re firmly fitted. 

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lotharmat
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Re: No Internet

Try this order for setting it up!

1. Navigate to 192.168.0.1
2. Log in to the Hub
3. Go to 'Modem mode' (on the left) and put the hub into modem mode
4. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes)
5. Turn off the Hub
6. Power on and set up your new router as per the manufacturers instructions
7. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router
8. Power on the Hub and wait about 5-10 minutes until it stabilises - You should have internet!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Mishmosh1
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Re: No Internet

Sadly it didn’t work. I ended up speaking on the VirginMedia live chat and will be having a mechanic sent out for Friday. Thanks for assisting in trying to solve this issue. It’s appreciated. 

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lotharmat
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Re: No Internet

Keep us posted!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Paulina_Z
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Re: No Internet

Hi @Mishmosh1,

 

Welcome to our Community Forum! Thank you for your first post and I'm sorry to hear that you're experiencing some ongoing issues.

 

I'm glad to hear that you were able to get in touch with the team! Please keep us update don how your visit goes so we can help further if needed.

 

Thanks! 🙂

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Mishmosh1
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Message 6 of 7
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Helpful Answer

Re: No Internet

The mechanic that had set up the hub/internet had damaged the widening in the white box. 

A new mechanic came and repaired it. 

it solved the problem. 

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Zak_M
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Re: No Internet

Glad to hear that this has been resolved for you @Mishmosh1 

 

If you do run into any issues going forward then do let us know. 

 

Kind regards,

Zak_M

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