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No Internet

Hey guys, 

My hub seems to be working but I have no Internet, the hub status page shows as Access Denied.

What information do you need from me to help resolve this? 

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Alessandro Volta
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Message 2 of 14
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Re: No Internet

What is the service status page showing?


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Message 3 of 14
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Re: No Internet

Which part of it? 

 

Status tab shows 

Aquired Downstream Channel - 411000000 - Locked

Ranged Upstream Channel - 46199986 - Locked

Provisioning State - Online

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Alessandro Volta
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Message 4 of 14
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Re: No Internet

https://my.virginmedia.com/faults/service-status


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Message 5 of 14
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Re: No Internet

Ah sorry! Shows no known issues, and I have tried rebooting the hub. 

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Alessandro Volta
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Message 6 of 14
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Re: No Internet

service-status-2

 

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 7 of 14
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Re: No Internet

No known issues in my area (02 area code) 

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Alessandro Volta
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Message 8 of 14
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Re: No Internet

Try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

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Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 9 of 14
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Re: No Internet

Cheers, just rang, automated voice advised no known issue in area. 

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Message 10 of 14
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Re: No Internet

Try a reboot to see if the Hub can renegotiate a connection using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your connection again.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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