Thank you for your reply.
Can you tell us if this issue is present on WiFi, or wired connections? Or on both?
Re: both
What speeds are you receiving on a wired connection between your Hub and a laptop or PC?
Re: I am on a M100 package but sometime the google speed tested as: upload speed 1.8Mbps and download speed 1.74Mbps
You can read more about our speeds on our website here.
Re: I did
Has the Hub reset helped with your speed issue at all?
Re: Yes reset can make it back normal for a few hours but I do not like to frequently do the 'reset'
Please keep us updated and we'll be more than happy to look into this for you further.
Re: I asked both help line and online chat, both focused on convincing me pay more and change to a new deal without helping on the issues.
I am using a hub 1, not sure what caused the problem still.