In recent, I suffered very low speed: the google test shows 1.81 mbps download, 1.78 mbps upload, latency: 9ms, server: london.
It happens since two weeks ago, I asked help but was advised to reset the Hub 1, it worked for a while but back to low speed soon.
Not sure how can I fix this. I called the number ends with 1111 but only replied by machine recorded useless instructions. The online chat is only working on working day. I used the chat box and only advised to do a 'reset'. Very disappointed.
Welcome to our Community Forums! Thank you for your first post, and I'm really sorry to hear that you're experiencing some speed issues with your broadband! That is definitely not ideal, and I apologise that that has been your experience.
Can you tell us if this issue is present on WiFi, or wired connections? Or on both?
What speeds are you receiving on a wired connection between your Hub and a laptop or PC?
You can read more about our speeds on our website here.
Has the Hub reset helped with your speed issue at all?
Please keep us updated and we'll be more than happy to look into this for you further.
I am really sorry to hear you are having some issues with your service. I have taken a look at the account and some of your power levels are out of specification. I will need to book a technician visit for you to get this sorted.