So I've just had M100 broadband installed yesterday lunchtime. All was going well. After the initial setup, I was immediately getting around 115Mbps down and 6-7Mbps up. I was impressed. Then, two hours later, my download speed dropped to around 10Mbps then eventually no download at all. Upload has remained ok. Now my hub just appears to be in a boot loop and seems to reboot itself every 10-15 minutes and coming back up with no internet. I've raised this on the 'help' chat but they were useless and told me to wait 24hrs. Is my hub shot or do I really need to wait for the service to settle down? No reported issues in the area and the self tests turn up no issues.
After using the chat to getr support this afternoon and jumping through the usual hoops. My internet burst into life shortly after a reset button job and power cycle. I was getting up to 90Mbps on just Wifi so I was happy with that. Once again, later in the afternoon, I lost internet. Speed tests wired and Wifi were producing less than 1mbps speeds before not responding at all and my hub then just continually rebooting itself again. Anybody else experienced this? I'm convinced my hub is defective.
Since restarting my hub earlier today, I popped out and returned around 18:30 to find that my download speed test over wifi was ripping along at 110Mbps when connected to Virgin Brentford. I had to unplug the router to move an extension lead later and since I've plugged the hub back in, once again less than 1Mbps even after waiting for a couple of hours to see if there was any change. This is really frustrating.
After seeing somebody else mention setting up a BQM, I've done this to get an idea of how often my service is dropping out or my router is trying to establish connection. Here is a graph covering yesterday evening and today.
Yesterday evening, my hub appeared to start it's regular boot thing. I left it for the night and it never established a connection again. Internet was around 1-2Mbps or nothing at all. Wifi wouldn't connect (Obtaining IP address forever) This morning I rebooted and then tried putting the hub into modem mode and left it for the day to see how it would perform. No internet via wired connection. Left it for a few hours. This afternoon late lunchtime, I held in the little reset button and once it came back up, service up and down was as it should be again. I wasn't really using the internet, just ran an occasional speed test. Then just before 18:00, hub does its boot thing by itself again. This happened a couple of times but service eventually came back. I left it alone after this and was away from home not using the internet but keeping an eye on this graph. Problems started occuring again after 20:00 I'll attached the latest logs below. I really hope someone can help me with this otherwise I'm going to have to cancel the contract and look elsewhere.