As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Yesterday am, we thought that the internet was OK, so we thought that we cancelled the Technician visit. Then yesterday pm the internet wasn't very good at all. So I contacted you again yesterday evening (note in trail before your last note).
So, it was very fortunate when your Technician (Paul 93662) turned up today at around 1000 hrs.
Paul 93662 was polite, very patient with our dog - who wanted to adopt Paul as his new best friend, and a very able Technician. He diagnosed our issues to old and slightly neglected internal and particularly the external connections. They were inducing significant losses and other problems on our lines. He rectified all the issues and everything is now fixed.
So, very many thanks for your and Paul93662's help. And my highest Customer Feedback ratings to you both.