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No Internet connection, Can't book engineer

Hello,

Our internet stopped working. I ran the tests and it said : the Wireless was on but Internet (access denied). It then went through to book online for an engineer to come. I tried choosing an appointment, then it said that was not available, and to try again. I went through the process again, then it said it was not possible to book an appointment online, and told me to call.

I tried to get through multiple times on the phone, however it said they did not have any call centres available due to COVID-19, and told me to go online to do a status check (which I had already done). 

They say on their twitter to query via webchat but I can't seem to find it anywhere, unless this is what they mean? Does anyone know how we can book an engineer or even if there are engineers available to come out?

Many Thanks,

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Re: No Internet connection, Can't book engineer

Hi I am a field tech working from home. Please PM me your account number and site id (area) and I will run some checks. 

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