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tamgar
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No Internet after supposed upgrade

Local works on 20th, internet on and off ever since. I cant work like this. 

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jbrennand
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Re: No Internet after supposed upgrade

Have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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David_Bn
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Re: No Internet after supposed upgrade

Good Evening @tamgar, thanks for your post and I'm sorry to hear of the inconvenience that the work in the local area may have caused you thus far.

 

I've been able to locate your account and can see that we are currently experiencing an SNR issues that is due to run until 09:00 on 31/08/21 

 

We can assure you that our team will be doing all they can to have this resolved for you and the follow residents effected

 

Kindest regards,

David_Bn

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tamgar
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Re: No Internet after supposed upgrade

Just had an upgrade to service, should no longer be issues! Where do I obtain compensation for yor failure to provide service I pay for?

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jbrennand
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Re: No Internet after supposed upgrade

https://www.virginmedia.com/help/automatic-compensation

https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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