Virgin Media Community

[mallwill]

Hi,

Since joining Virgin Media I have connectivity issues.

It happens on multiple devices, where they can be connected via ethernet OR wifi to the router but they just say "no internet" . Resetting the router does not work, nor does resetting the device. It appears random when each device will eventually connect. This has been affecting ine and my wifes working situation for months now.

Please help.

Resetting the router did not work.

Thanks

[gary_dexter]

Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text 

[mallwill]

Hi - thanks for reply.

i do not know how to do this. Also doesnt that pose a security risk adding the details on here.

[gary_dexter]

Go to 192.168.0.1 in a browser and click router status below the login box. The logs are there.

And no the MAC address etc. is filtered out when pasting as text.

If not then you can wait for a forum rep to respond which will take 5-10 days. 

[mallwill]

Time	Priority	Description
26/01/2021 09:20:16	critical	No Ranging Response received - T3 time-out;
26/01/2021 09:17:7	notice	LAN login Success;
26/01/2021 09:16:41	Warning!	LAN login FAILED : Incorrect Username / Password /
26/01/2021 01:06:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
24/01/2021 03:39:32	critical	No Ranging Response received - T3 time-out;
22/01/2021 21:12:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
22/01/2021 16:00:20	critical	No Ranging Response received - T3 time-out;
22/01/2021 09:42:40	notice	LAN login Success;
22/01/2021 03:56:18	critical	No Ranging Response received - T3 time-out;
21/01/2021 17:20:23	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM
01/01/1970 00:01:35	critical	No Ranging Response received - T3 time-out;
20/01/2021 02:21:0	notice	SW download Successful - Via NMS
20/01/2021 02:18:23	notice	SW Download INIT - Via NMS
19/01/2021 09:32:35	critical	No Ranging Response received - T3 time-out;
18/01/2021 16:01:10	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
18/01/2021 15:53:35	critical	No Ranging Response received - T3 time-out;
17/01/2021 12:31:17	Warning!	RCS Partial Service;
17/01/2021 12:31:6	critical	No Ranging Response received - T3 time-out;
17/01/2021 12:29:51	Warning!	RCS Partial Service;
17/01/2021 12:29:34	critical	No Ranging Response received - T3 time-out;

[mallwill]

ok finally got in. When I pasted it seemed to leave in MAC so I manually deleted. 

theres definitely something going on. 

[gary_dexter]

And the rest of the logs?

[mallwill]

That’s all that seems to come up I’m afraid. 

[gary_dexter]

The upstream and downstream tabs