on 21-01-2021 16:53
Hi,
Since joining Virgin Media I have connectivity issues.
It happens on multiple devices, where they can be connected via ethernet OR wifi to the router but they just say "no internet" . Resetting the router does not work, nor does resetting the device. It appears random when each device will eventually connect. This has been affecting ine and my wifes working situation for months now.
Please help.
Resetting the router did not work.
Thanks
Answered! Go to Answer
on 16-06-2021 10:52
on 21-01-2021 16:57
Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text
on 21-01-2021 17:03
Hi - thanks for reply.
i do not know how to do this. Also doesnt that pose a security risk adding the details on here.
on 21-01-2021 17:18
Go to 192.168.0.1 in a browser and click router status below the login box. The logs are there.
And no the MAC address etc. is filtered out when pasting as text.
If not then you can wait for a forum rep to respond which will take 5-10 days.
on 26-01-2021 09:29
Time | Priority | Description |
26/01/2021 09:20:16 | critical | No Ranging Response received - T3 time-out; |
26/01/2021 09:17:7 | notice | LAN login Success; |
26/01/2021 09:16:41 | Warning! | LAN login FAILED : Incorrect Username / Password / |
26/01/2021 01:06:59 | Error | DHCP RENEW WARNING - Field invalid in response v4 option; |
24/01/2021 03:39:32 | critical | No Ranging Response received - T3 time-out; |
22/01/2021 21:12:34 | Error | DHCP RENEW WARNING - Field invalid in response v4 option; |
22/01/2021 16:00:20 | critical | No Ranging Response received - T3 time-out; |
22/01/2021 09:42:40 | notice | LAN login Success; |
22/01/2021 03:56:18 | critical | No Ranging Response received - T3 time-out; |
21/01/2021 17:20:23 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM |
01/01/1970 00:01:35 | critical | No Ranging Response received - T3 time-out; |
20/01/2021 02:21:0 | notice | SW download Successful - Via NMS |
20/01/2021 02:18:23 | notice | SW Download INIT - Via NMS |
19/01/2021 09:32:35 | critical | No Ranging Response received - T3 time-out; |
18/01/2021 16:01:10 | Error | DHCP RENEW WARNING - Field invalid in response v4 option; |
18/01/2021 15:53:35 | critical | No Ranging Response received - T3 time-out; |
17/01/2021 12:31:17 | Warning! | RCS Partial Service; |
17/01/2021 12:31:6 | critical | No Ranging Response received - T3 time-out; |
17/01/2021 12:29:51 | Warning! | RCS Partial Service; |
17/01/2021 12:29:34 | critical | No Ranging Response received - T3 time-out; |
on 26-01-2021 09:30
ok finally got in. When I pasted it seemed to leave in MAC so I manually deleted.
theres definitely something going on.
on 26-01-2021 11:48
on 26-01-2021 11:53
That’s all that seems to come up I’m afraid.
on 26-01-2021 11:55
on 08-03-2021 09:28
Morning!
I will try to find those and post - the issue is intermittent but today the TV and laptop have stopped connecting.