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mallwill
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No Internet Connection but WiFi connected

Hi,

 

Since joining Virgin Media I have connectivity issues.

It happens on multiple devices, where they can be connected via ethernet OR wifi to the router but they just say "no internet" . Resetting the router does not work, nor does resetting the device. It appears random when each device will eventually connect. This has been affecting ine and my wifes working situation for months now.

 

Please help.

 

Resetting the router did not work.

 

Thanks

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gary_dexter
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Alessandro Volta
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Message 2 of 9
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Re: No Internet Connection but WiFi connected

Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text 


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mallwill
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Message 3 of 9
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Re: No Internet Connection but WiFi connected

Hi - thanks for reply.

 

i do not know how to do this. Also doesnt that pose a security risk adding the details on here.

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gary_dexter
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Alessandro Volta
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Message 4 of 9
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Re: No Internet Connection but WiFi connected

Go to 192.168.0.1 in a browser and click router status below the login box. The logs are there.

And no the MAC address etc. is filtered out when pasting as text.

If not then you can wait for a forum rep to respond which will take 5-10 days. 


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mallwill
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Re: No Internet Connection but WiFi connected

 

Time

Priority

Description

26/01/2021 09:20:16

critical

No Ranging Response received - T3 time-out;

26/01/2021 09:17:7

notice

LAN login Success;

26/01/2021 09:16:41

Warning!

LAN login FAILED : Incorrect Username / Password / 

26/01/2021 01:06:59

Error

DHCP RENEW WARNING - Field invalid in response v4 option;

24/01/2021 03:39:32

critical

No Ranging Response received - T3 time-out;

22/01/2021 21:12:34

Error

DHCP RENEW WARNING - Field invalid in response v4 option;

22/01/2021 16:00:20

critical

No Ranging Response received - T3 time-out;

22/01/2021 09:42:40

notice

LAN login Success;

22/01/2021 03:56:18

critical

No Ranging Response received - T3 time-out;

21/01/2021 17:20:23

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM

01/01/1970 00:01:35

critical

No Ranging Response received - T3 time-out;

20/01/2021 02:21:0

notice

SW download Successful - Via NMS

20/01/2021 02:18:23

notice

SW Download INIT - Via NMS

19/01/2021 09:32:35

critical

No Ranging Response received - T3 time-out;

18/01/2021 16:01:10

Error

DHCP RENEW WARNING - Field invalid in response v4 option;

18/01/2021 15:53:35

critical

No Ranging Response received - T3 time-out;

17/01/2021 12:31:17

Warning!

RCS Partial Service;

17/01/2021 12:31:6

critical

No Ranging Response received - T3 time-out;

17/01/2021 12:29:51

Warning!

RCS Partial Service;

17/01/2021 12:29:34

critical

No Ranging Response received - T3 time-out;

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mallwill
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Message 6 of 9
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Re: No Internet Connection but WiFi connected

ok finally got in. When I pasted it seemed to leave in MAC so I manually deleted. 

theres definitely something going on. 

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gary_dexter
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Message 7 of 9
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Re: No Internet Connection but WiFi connected

And the rest of the logs?

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mallwill
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Message 8 of 9
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Re: No Internet Connection but WiFi connected

That’s all that seems to come up I’m afraid. 

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gary_dexter
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Message 9 of 9
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Re: No Internet Connection but WiFi connected

The upstream and downstream tabs

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