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burnslor
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No Broadband

My broadband went down at 1pm today and hasn't came back on yet. The TV has been working fine but has now started to display the connection problem pop up which won't go away, meaning not only do we not have any Internet but we can't watch TV either now. I've tried rebooting the hub (hub 4) and the 360 box and nothing is taking this message away. Does anyone have any workaround or suggestions? Tearing my hair out here. 

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jpeg1
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Re: No Broadband

Call 0800 561 0061, it will tell you if there is a local network issue.  If that doesn't tell you anything then sign in to My Virgin Media and use the Status Check.

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Travis_M
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Re: No Broadband

Hi @burnslor

 

Thanks for posting!

 

Is the issue still ongoing today?

 

Regards

Travis_M
Forum Team



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